Why Irving claims end up in appraisal
Irving's position between Dallas and Fort Worth puts it under the same spring supercells, and its proximity to DFW Airport means a dense population of hotels, office parks and light industrial roofs that hail hits every few years. Residential disputes follow the Dallas County pattern: partial slope approvals, no decking, heavy depreciation. Commercial disputes are larger and more technical: hail on TPO and EPDM membranes, on the fins of hundreds of rooftop condensers, and on the skylights and curtain walls of Las Colinas office buildings, where carriers argue that impact marks are cosmetic and policyholders argue the membrane is compromised.
Irving housing stock and the scope fights it creates
South Irving's 1950s and 1960s neighborhoods carry small, simple roofs over plank decking with original windows and plaster, and replacement scopes expand once decking and layers are documented. The 1970s and 1980s subdivisions of north Irving carry roofs at end-of-life where repair-versus-replace and brittleness dominate. Las Colinas and Valley Ranch carry tile, slate and high-end laminate on larger homes and townhome communities where matching discontinued materials is the fight, and where association-versus-owner responsibility must be sorted before appraisal begins.
Umpire appointment in Dallas County
Irving losses fall under Dallas County's district courts and county courts at law for umpire appointment when the appraisers cannot agree. We provide ten days' written notice, file the request with a copy to the carrier, and keep the appointment moving. We also accept umpire appointments on Irving losses where we have no ties to either party.
Where we go
Irving, Las Colinas, Valley Ranch, Coppell, Grand Prairie, Farmers Branch, Euless, Grapevine and the DFW Airport corridor.
Questions from Irving policyholders
The carrier says hail marks on my Las Colinas office roof are cosmetic. Can appraisal decide that?
If the carrier has accepted the hail event and the dispute is whether the membrane damage requires replacement, that is an amount-of-loss question. We document fractures, punctures and seam damage with close-up photography and, where warranted, core samples so the panel can see whether the membrane is compromised.
My Irving townhome's roof is shared. Who demands appraisal?
The party whose policy covers the damaged element. If the association's master policy covers the roof, the association demands appraisal; if your HO-6 covers interior finishes, you demand appraisal on those. We help sort the responsibility line before any demand goes out.
Joseph DittmanCertified insurance appraiser and umpire; licensed Texas public and independent adjuster. 463 appraisals closed in 2025, eight years of carrier-side adjusting, six years in construction. Serves as policyholder-appointed appraiser and as umpire statewide. Full bio